Return Policy

PLEASE READ THIS RETURN POLICY CAREFULLY.  DOWNLOADING, INSTALLING, ACCESSING OR USING THIS WEB APPLICATION (THE “APPLICATION”) CONSTITUTES ACCEPTANCE OF THIS RETURN POLICY (“THE POLICY”), AS SUCH MAY BE REVISED BY UP PLUMBING SUPPLY FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”) AND UP PLUMBING SUPPLY GOVERNING THE USE OF THE APPLICATION. IF USER DOES NOT AGREE TO THIS POLICY USER SHOULD UNINSTALL OR DISCONTINUE THE USE OF THIS APPLICATION IMMEDIATELY.

This agreement contains disclaimers and other provisions that limit our liability to User.

Sale and Special Order Items

Special order items are products that are currently not in our inventory and are specially ordered through our manufacturer channels. No refunds or exchanges on un-damaged special orders, tools, and sale items.

Product Warranties

All warranties are provided by product manufacturers only.

Damaged / Defective / Incorrect Goods

We will arrange for damaged goods to be collected/returned at our expense.

Cancellation Period / Timeframe

After Purchase - Before Delivery

You can cancel your non-sale order(s) any time after purchase but before the item has been sent out for delivery.

After Purchase - After Delivery

You can return your non-sale order for any reason within 15 days after delivery for exchange or store credit only.

Shipping & Handling Costs

We use the following couriers for deliveries:
United Stated Postal Service
Fedex

Shipping costs are calculated using the originating zipcode at our facility and your delivery zipcode. We also take in the size and weight of the item. Handling costs are calculated on a per product basis.

Delivery Charge on Returning Goods

Refunds on delivery charges are provided on all orders eligible for return

Products Returned Exceeding the Cancellation Period

Please email us at info@up-supply.com to describe your situation. We will handle these on a case by case basis.

How to Request a Return or Refund

Orders that have been purchased but not delivered can be canceled online on our website or mobile application by the user. Please contact info@up-supply.com or call (510) 646-8056 for other requests for refund\return.

Warranties; Disclaimers

UP Plumbing Supply IS PROVIDING THE APPLICATION TO THE USER "AS IS" AND THE USER IS USING THE APPLICATION AT HIS OR HER OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, UP Plumbing Supply DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES THAT THE APPLICATION IS MERCHANTABLE, RELIABLE, AVAILABLE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING, FREE OF DEFECTS OR VIRUSES, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, THAT THE USE OF THE APPLICATION BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER, THAT USER INFORMATION OR MOP OR DELIVERY ORDERS TRANSMITTED IN CONNECTION WITH THE APPLICATION (INCLUDING AS PART OF MOBILE PAYMENT, MOP, AND DELIVERY) WILL BE SUCCESSFULLY, ACCURATELY, OR SECURELY TRANSMITTED OR RECEIVED, THAT MOP OR DELIVERY ORDERS WILL BE AS PLACED, DELIVERED OR READY AT THE SUGGESTED TIME, OR THAT ANY PARTICULAR ITEM ORDERED WILL BE AVAILABLE.   In the event of any failure of the Application to conform to any applicable warranty, User may notify Apple, and Apple will refund the purchase price for the Application to the User and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be UP Plumbing Supply’s sole responsibility. Additionally, Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application. UP Plumbing Supply, not Apple, is responsible for addressing any claims of the User or any third party relating to this Application.

Contact

Any questions, complaints, or claims regarding the Application should be directed to:
UP Plumbing Supply 
Customer Care (info@up-supply.com)
 
921 University Avenue
 Berkeley, CA 94710
Any questions, complaints or claims regarding Delivery should be directed to the Delivery Vendor.